Legal

Refund and Cancellation Policy

Last updated: 7 October 2026

The short version

• Your first 30 minutes are free, so you can try MeetTwins before paying.
• If a paid plan isn't for you, ask within 7 days (14 for annual plans) and you get all your money back, as long as you have barely used it.
• If we charged you by mistake, you always get it back.

1. Monthly plans (Pro and Pro Max)

Full refund if you ask within 7 days of paying and have used fewer than 30 of the plan's minutes.

2. Annual plans

Full refund if you ask within 14 days of paying and have used fewer than 60 of the plan's minutes. After that, annual plans are not refunded in part.

3. Extra minutes

Top-ups of extra minutes are not refundable once bought, except for the billing errors below.

4. Billing errors

You always get a full refund if you were charged twice for the same thing, or if you paid and your plan was not switched on.

5. If MeetTwins fails

If MeetTwins could not join or could not work in a call because of a fault on our side, tell us which call. We will give the minutes back, or refund you if you prefer.

6. Cancelling

Plans are one-time payments for a month or a year. They do not renew by themselves, so there is nothing to cancel and you are never charged again unless you choose to pay again. There is no cancellation fee.

7. How to ask

Email shindeadityau@gmail.com from the address on your MeetTwins account and say which payment it is. You will get a reply within 2 working days.

8. How you are paid back

Refunds go to the payment method you used, through Razorpay. They usually arrive within 5 to 7 business days, depending on your bank. We do not charge a fee for a refund.

9. Your legal rights

Nothing here takes away rights you have under the consumer law where you live.

10. Complaints

If you are unhappy with how a refund was handled, write to Aditya Shinde at shindeadityau@gmail.com. Complaints are acknowledged within 48 hours and resolved within one month.